Privacy Policy

Last updated: January 2026

1. Introduction

Xperts Customized Limited ("we," "our," or "us") is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact or quote form on our website
Register for a customer portal account
Communicate with us via email, phone, or WhatsApp
Engage our clearing, forwarding, procurement, or haulage services

The types of information we may collect include your name, email address, phone number, company name, shipping address, and cargo details.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our clearing, forwarding, procurement, warehousing, and haulage services
To process and respond to your inquiries and quote requests
To create and manage your customer portal account
To communicate with you about your shipments, invoices, and account updates
To improve our website and service offerings
To comply with legal and regulatory obligations

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers and partners who assist us in delivering our services (e.g., customs agents, shipping lines, haulage partners)
Regulatory authorities and government agencies as required by law
Professional advisors such as lawyers and accountants

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal obligations
Withdraw consent where processing is based on consent

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Xperts Customized Limited
4TH Floor Dalex Plaza, 25 Bida Road, Onitsha, Anambra State.
Phone: 07066171191
Email: xpertscustomized@gmail.com
Email: xpertocoeancare@gmail.com